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General insurance market outlook and future trendsLeading general insurance companies are becoming increasingly aware that real growth in the future will come from innovaton and driving customer loyalty by providing exceptional products and services.
This comprehensive and practical event will provide you with a deep knowledge of general insurance market outlook, covering all aspects from innovation initiatives, customer experience, managing claims, risk and distribution.
Join us in Rome to learn from the best practices, to network with your peers and to keep up with the current trends!
What you will learn
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Topic introductions
Innovation on GI: a comprehensive approach through the Motor Manufacturers partnership experience
How could we innovate and what does it means when we talk about motor insurance? Innovation does not lie only on the product (and when there are market standards, there could be opportunities but also huge risks of getting out of those), but also on everything that goes around it, distribution method, brand, service... Read more
Do we really know „where we are“ when we make strategic and innovative decissions?
The presentation will touch on what is important for decision makers to understand prior to initiating large innovative projects, with a main focus on the profitability side. Why is it not an easy task to understanding the financial situation of a product or the insurance cycle placement; and why is it so important! Read more
Developing a new customer experience
In many ways the customer experience of Lifestyle Protection products (payment protection, income protection, etc.) has not received the same level of attention that other types of insurance product (home, motor) leading to some negative impressions of these products. Read more
Read all TOPIC INTRODUCTIONS
Program
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Silvia Anderson